Pathwell

2025-2026

Product Design • AI Experience Design • Design Systems

An AI-powered care navigation platform helping families and care coordinators navigate complex care.

Pathwell combines AI guidance, document intelligence, and expert care coordination into one connected platform. Designed from the ground up, the product helps families navigate complex care through personalized recommendations, trusted AI, and seamless collaboration with care coordinators.

product strategy, product design, ai experience design, design system, information architecture, product management, ux research, prototyping, executive presentations, go-to-market
duration: 10 months.
illustrations: Amanda Anstett

Two Connected Experiences

Pathwell connects families with dedicated care coordinators through two integrated platforms. The caregiver experience brings together AI guidance, document intelligence, resources, and personalized support, while the care coordinator platform gives experts the context and tools they need to provide continuous, informed care.

Caregiver Platform

Designed to support families throughout every stage of their care journey, the caregiver platform combines AI guidance, document intelligence, and dedicated human support into one personalized experience.

AI Care Companion
Personalized guidance, answers, and next steps. Document Intelligence
AI-powered summaries and actionable insights. Dedicated Care Coordinators
Expert support for complex care decisions.

Care Coordinator Platform

Designed a dedicated platform that gives care coordinators the context they need to support every family. By bringing conversations, documents, care history, scheduling, and AI insights into one place, coordinators can provide more personalized and continuous support without asking families to repeat their story. Pathwell care coordinator screens

Designing a Scalable Foundation

Created a shared design system that supported both caregiver and coordinator experiences while enabling the platform to scale consistently across desktop, tablet, and mobile.

CrushHour

Diyar