Enterprise Product Design • Enterprise Platforms • Design SystemsDesigning enterprise tools for network operations, service management, and security at scale.
Overview
As Lead Product Designer for Comcast Business's Enterprise Access Center, I designed self-service experiences that helped enterprise customers manage network infrastructure, service requests, and account security through a unified platform. Working closely with product managers, engineers, and business stakeholders, I translated complex technical systems into intuitive workflows that scaled across organizations with thousands of locations.
enterprise product design, ux strategy, information architecture, interaction design, design systems, prototyping, developer collaboration, executive presentations duration: 2.5+ years
Enterprise Access Center
The Enterprise Access Center is a centralized platform where business customers manage network operations, service requests, and account security. I led product design across multiple workstreams, creating scalable self-service experiences that reduced operational friction while supporting the complexity of enterprise organizations.
Network Operations
Restart DevicesDesigned a scalable self-service experience that enables enterprise customers to remotely restart networking devices across single and multi-site organizations without contacting support.
Immediate & Scheduled Restarts
Restart devices immediately or schedule maintenance for later.
Enterprise Scale
Support single-device and bulk operations across large organizations.
Clear System Feedback
Provide validation, retry guidance, and device status to reduce errors and improve confidence.
Impact
1,900+
successful restarts
200+
unique devices restarted
8,165
feature page visits
12
enterprise customers enabled
As of July 2025
Service Management
Order RequestsDesigned a guided self-service workflow that simplifies submitting, tracking, and managing enterprise service requests while supporting complex account structures and large-scale deployments.
Guided Request Creation
Structured workflows simplify complex service requests.
Real-Time Tracking
Monitor request progress, milestones, and next steps.
Enterprise Workflows
Support reusable templates, bulk requests, and large enterprise accounts.
Impact
4,092
service requests submitted
98
enterprise customers enabled
As of July 2025
Enterprise Security
Multi-Factor AuthenticationDesigned Comcast Business's first multi-factor authentication experience, creating a secure and flexible authentication system that established the foundation for MFA adoption across the Comcast Business ecosystem.
Flexible Authentication
Support multiple verification methods including authenticator apps, SMS, email, and voice.
Simple Enrollment
Guide users through setup with clear recommendations and streamlined onboarding.
User & Admin Management
Enable users and administrators to easily manage authentication methods.
Impact
1,250
users enrolled
1,394
authentication factors enrolled
As of July 2025
Platform Impact
Over 2.5 years, I led product design across multiple Enterprise Access Center initiatives that expanded self-service capabilities, strengthened enterprise security, and streamlined operational workflows for Comcast Business customers.
Highlights
Designed enterprise experiences supporting organizations ranging from fewer than 10 sites to more than 23,000 locations
Expanded self-service capabilities across network operations, service management, and account security
Partnered closely with product managers, engineers, and business stakeholders to deliver scalable enterprise solutions
Used by enterprise customers including Bank of America, Edward Jones, McDonald's, Starbucks, PNC, and Total Wine
